File a Claim

At Pamana, we strive to provide compassionate and efficient service to our clients during difficult times.Please follow the steps outlined below to get started:

Report a Claim in 3 Easy Steps:

Step 1

Please have the following information about the deceased participant available:

Step 2

You can provide us with the information from Step 1 by contacting us in one of the following ways:

Step 3

Our service center will carefully guide you through the claims process and collect any other information we may need. During this process, we will require all the documentation listed below.

Required Documentation to Process a Claim

Invoice from the funeral home with the deceased participant’s name
Invoice from Cemetary if applicable
Certified copy of the death certificate
Official hospital documentation
Official morgue documentation
Accident report if the death was due to an accident
Original benefit documentation

In the interest of time, if you are waiting to receive some of the required documentation, you may still report the claim first and provide anything that’s outstanding when available.

We typically process payments to funeral service providers within 24-48 hours of receiving the required documentation. If your situation requires it, we will e-mail or fax additional forms to you, the benefit plan owner, the plan contingent, or the funeral home. We prioritize care and respect for your loved ones and aim to make our process as smooth and easy as possible.